Principal Duties & Responsibilities:

1. Develop and maintain a detailed 1-3 and 5 year strategic plan in coordination with the Board of
Directors, Medical Staff, and senior management.

2. Establishes and attains challenging/achievable patient care, safety, education, and community service goals
while ensuring financial viability.

3. Essential to the provision of community benefits as an expression of our charitable healthcare mission and
purpose, each manager/supervisor is committed to the delivery of high-quality, compassionate healthcare and
is further committed to supporting the strategic direction of community benefits within CHSDA and its
affiliates.

4. Ensures accountability for demonstrated commitment to improving community health status and addressing
societal issues that contribute to poor health, as well as personally working for the betterment of the
community–at-large.

5. Ensures the attainment of hospital objectives through the selection, development, organization, motivation,
management, evaluation, and promotion of human resources and through the establishment and maintenance
of facilities, equipment, supplies and other required sources.

6. Establishes and maintains communications and relations with the senior management and Medical Staff and
supports the development of business ventures with them, individually and collectively, that promote
cooperation and coordinated effort in accomplishing mutual goals.

7. Complies with regulations governing hospitals and the rules of accrediting bodies, and represents the hospital
in legal matters.

8. Ensures that the hospital’s products and services are produced in a cost-effective manner.

9. Ensures that Community Benefits programs are appropriately determined and effectively administered.

10. Fosters a smoothly functioning, efficient organization through anticipating problems and the timely and
effective resolution of disruptions.

11. Conducts all of the above consistent with established ideals, standards and policies of the corporation and the
ethics of the profession of hospital administration.

Teamwork/Customer Service Requirements:

1. Customer Service Values and Behaviours:

1.1 Value: Each person is treated with respect, dignity, fairness and compassion.
Behaviour: Performance is acceptable when everyone is promptly greeted with a smile in a warm and
caring manner using the person’s name whenever possible. No matter how I feel, I display a caring
attitude.

1.2 Value: Each person displays loyalty and pride in the Community Hospital of SDA and upholds the
confidentiality of patients, visitors, physicians, and co-workers.
Behaviour: Performance is acceptable when concerns/problems with fellow employees and customers are
not discussed with anyone other than the person involved or the supervisor. Customer issues and ideas are
listened to and appropriate follow-up occurs to create a satisfied customer. I do not make excuses. I do
not demean other people or departments.

1.3 Value: Each person demonstrates commitment to open communication.
Behaviour: Performance is acceptable when openness and acceptance of constructive criticism occurs.
Positive communication occurs by complimenting and expressing appreciation to others. I will listen and
encourage others to express ideas and opinions.

1.4 Value: Each person demonstrates pride in the physical appearance of all CHSDA properties.
Behaviour: Performance is acceptable when the initiative is taken to maintain a clean and safe
environment. I conduct myself in a manner which respects and preserves equipment and the physical plant.
I do not walk by spills, trash or unsafe conditions without assuring that they are attended to promptly by
myself or appropriate personnel.

Personal Qualities:

Professional and businesslike in demeanour; honest and of high integrity; self-confident; assertive; excellent
negotiator; able to conceptualize and grasp the “big picture”; results oriented “hands-on” manager; energetic and
enthusiastic; intelligent; articulate; diplomatic; flexible; a good listener who is open to new ideas; straightforward;
and a “team player”.